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Frequently Asked Questions

Who is eligible for RAPTIM’s humanitarian airfares?

Any individual traveling in service of others qualifies for RAPTIM’s specialized international airfares, which includes and, not limited to, clergy members, 501c3 organizations, students, volunteers and humanitarian groups. An affidavit of purpose is required documentation for these airfares.

Is RAPTIM a full service travel agency?

Yes, RAPTIM is ARC Accredited and operates as a full service travel agency.

Are RAPTIM humanitarian airfares available to groups?

Yes, many of our contracts permit the airfares to be utilized for group departures. Our dedicated group department works with a variety of airline group desks to complement our humanitarian airfares.

Does the group deposit count toward final payment?

Yes, if the deposit is paid by check.

Does RAPTIM have airfares for international adoptions?

Yes, but only with certain air carriers. Please contact a RAPTIM travel expert for more information.

Why can I find cheaper airfares on the Internet?

This is a complex question with a complex answer.

Airfares are volatile and revolve around the airline’s yield management experts’ duties to maximize profits for each flight that takes off. With having said that, the airline yield management experts manipulate airfares thousands of times daily. Yes, daily. Therefore, timing is everything when it comes to airfares. Not only do airfares change depending on time, but they change depending on the day of the week, the season and a number of other parameters. RAPTIM experts have the tools to find a myriad of airfares through our systems, but it is crucial that you communicate any flexibility with them so that they may do their job properly. At times, RAPTIM airfares may be more expensive than traditional published airfares, but offer many benefits which make them less costly in the long run. These benefits include the ability to cancel the ticket with a small penalty verses a non-refundable ticket. Also, change penalties are permissible at a reduced cost and additional baggage allowances on some carriers allow for greater savings. Finally, unlike a traditional published airfare offering on the internet, RAPTIM exclusive missionary and humanitarian airfares do NOT need to be purchased within 24 hours.

Can RAPTIM help with our document requirements?

RAPTIM has a preferred vendor relationship with CIBT for all visa and passport needs.

Does RAPTIM offer travel insurance programs?

Yes, through our preferred partnership with Travelex Insurance Services, we offer a variety of travel insurances for individuals and groups.

Can I still accrue Frequent Flyer mileage with RAPTIM Airfares?

Most of our programs do allow for 100% frequent flyer mileage accrual. However, a few of our air contracts do limit the mileage accrual.

What are the airline baggage allowances?

Each airline has rules that govern their baggage allowance; it is best to consult with the air carrier for detailed information on their baggage guidelines. However, RAPTIM does offer some programs that waive baggage allowance fees.

Does RAPTIM provide 24/7 Emergency Assistance?

Yes, we are at your service 24/7 to assist with any unforeseen events throughout your travels. Unlike most travel agencies, RAPTIM does NOT use third party vendors and utilizes RAPTIM personnel for these services.

Are RAPTIM airfares global?

Yes, RAPTIM is a global leader in humanitarian airfares. Many of our programs are global and not tied to U.S. point of sale only.

Please contact us if you have additional questions.